- Each product can only be exchanged 1 time.
- Only applicable to products purchased on website of Supersports.
- Return of goods will be at the sole discretion of Supersports and will be based on the price at the time of purchase or product of equivalent value.
- Supersports reserves the right to evaluate the returned/ defective item prior to performing any repair or exchange.
- Supersports reserves the right to amend the website's policies and conditions for promotional items and special offers at any time.
Terms and conditions of exchange - return
1. Time to return the goods (Applicable to orders arising from March 10th, 2022):
- With full-price products: The return period for the order you have purchased at website is 15 days from date the customer receives the product based on Postmark.
- With promotional products: Only be exchanged with the same product within 05 days from date the customer receives the product based on Postmark.
2. Return requirements: The return order will not be accepted by Supersports Vietnam if it does not meet one of the following conditions
- Unused, unwashed, not laundered, no strange smell.
- Product with intact label, accompanying product box (if any)
- Customers have orders’ information on website
- The goods are not faulty due to the storage and transportation of the user
Return policy does NOT apply to the following product categories:
- Underwear (bra,...)
3. Time and method of Refund:
- Coupon: After confirming that your returned product is eligible for a refund, Supersports will send you a coupon code equivalent to the value you purchased to continue shopping on the website.https://supersports.com.vn/ via your personal email with the coupon's terms and conditions. Coupon refund time is from 1-2 working days
- Refund via online payment gateway: After Supersports receives the return product. If you have paid for the order and used credit/debit card payment, you will receive the refund within 7 to 10 working days via the domestic debit card and can be up to 30 working days for the international credit card; the process is also depended to customer’s bank.
- Refund via personal account number: In case you pay the order by Cash on Delivery (COD), the refund will be proceeded within 10-14 working days.
*** Note: Coupon is only applicable at website, NOT in store.
4. Exchange-return process:
- Customers are required to contact the customer service department or submit an online request at the purchase history in the customer's account when there is a need to exchange/ pay to get feedback on appropriate handling.
- Customers are required to return the products to Supersports or Supersports will collect the exchange products, Supersports will deliver the new product to customer after having quality inspection.
- Customers will have complimentary delivery fees if a result of manufacturer’s error. For the remaining cases, customers are requested to pay all return costs (including Servive Fee VND 20,000). Customer Care Department will send an email for you to inform about the estimated shipping cost that you will pay (Supersports refers to the Carrier's System). The exchange / return will only be conducted when you confirm your agreement with this cost. The actual shipping cost can be a little different from the fee that Supersports has notified to customers.
- All return requests must be approved Supersports Return Authorization to ensure the request is handled appropriately. In addition, for online purchases, the exchange can only be done through the website supersports.com.vn, not accepting exchange transactions at the store.
- Promotional products are NOT eligible for returns and refunds.
- In case the product is out of size, Supersports will support you to change to another product of equal or higher value than the old product. (Supersports does NOT refund the difference if you choose a lower value product).
- In case the product is changed to all sizes but you have not found another product you like, Supersports will refund the coupon with the same value as the product. (Coupon is only applied at website supersports.com.vn, NOT at the store).
- Customers are required to use the Shipping Partner designated by Supersports for goods exchange / return cases, do not arbitrarily use other Shipping Partners to avoid errors that affect the order control process of Supersports.
Steps to be followed:
Contact Customer Care department for instructions via one of the following ways:
- Call center : 1900 63 64 01 (from 09h00 to 18h00 daily)
- Email Department of E-commerce (Supersports Online): email@example.com
- Email Customer Service (Offline): firstname.lastname@example.org