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RETURN & EXCHANGE - WARRANTY POLICY

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I. General Inquiries

II. Return and Exchange policy

1. Time to return the goods

2. Conditions

3. Return and Exchange process

4. Time and Method of Refund

III. Warranty 

Supersports will apply FREE Return & Exchange Policy for requests arising from August 21, 2023

  • Each product can only be exchanged 1 time.
  • Only applicable to products purchased on website of Supersports.
  • Return of goods will be at the sole discretion of Supersports and will be based on the price at the time of purchase or product of equivalent value.
  • Supersports reserves the right to evaluate the returned/ defective item prior to performing any repair or exchange.
  • Supersports reserves the right to amend the website's policies and conditions for promotional items and special offers at any time.
  • Full-price products (DOES NOT APPLY promotions and/or discount codes): within 30 days from the date the customer receives the order from the carrier.
  • Promotional products (APPLY discount codes and/or direct discounts): within 10 days from the date the customer receives the order from the carrier.

The return order will not be accepted by Supersports if it does not meet one of the following conditions

    • Unused, unwashed, not laundered, no strange smell.
    • Product with intact label, accompanying product box (if any)
    • Customers have orders’ information on website
    • The goods are not faulty due to the storage and transportation of the user

For detailed information regarding eligible products, kindly refer to here

Step 1: Customers are required to contact customer service when there is a need to exchange/return to receive appropriate response.

Contact us via:

  • Hotline: 1900 63 64 01 (from 9 a.m to 6 p.m every day)

  • Email of Customer Service (Offline + Online): ce@supersports.com.vn

 

Step 2: Following the acceptance of your return or exchange request, Supersports' dedicated shipping unit will initiate the retrieval process of the product from the address provided by the customer. (Nationwide applicable)

Step 3: Upon receiving the returned product at our warehouse, Supersports will meticulously assess its condition to determine its eligibility for exchange or return by our established criteria. Subsequently, if there is a customer preference for product exchange, Supersports will expedite the shipping of the replacement item.

(*) Note

  • Customers are entitled to a FREE return and exchange service for all products meeting the criteria outlined in the aforementioned policy.
  • To facilitate the appropriate handling of product return requests, it is imperative that Supersports issues a pre-authorized Return Authorization. Furthermore, for items purchased through our online platform, the processes of return and exchange are exclusively facilitated via the website supersports.com.vn. This provision is not applicable to instances of return or exchange conducted at physical retail outlets.

For instances in which customers require returns, Supersports provides the following three methods for obtaining refunds:

  • Coupon: After confirming that your returned product is eligible for a refund, Supersports will send you a coupon code equivalent to the value you purchased to continue shopping on the website.https://supersports.com.vn/ via your personal email with the coupon's terms and conditions. Coupon refund time is from 1-2 working days
  • Refund via online payment gateway: After Supersports receives the returned product. If you have paid for the order and used credit/debit card payment, you will receive the refund within 7 to 10 working days via the domestic debit card, and can be up to 30 working days for the international credit card; the process is also dependent to customer’s bank.
  • Refund via personal account number: In case you pay the order by Cash on Delivery (COD), the refund will be proceeded within 30 working days from the date of receiving the returned goods.

*** Note: 

  • The coupon is only applicable on website, NOT in-store.
  • Promotional products are NOT eligible for returns and refunds. 
  • In case the product is out of size, Supersports will support you to change to another product of equal or higher value than the old product. (Supersports does NOT refund the difference if you choose a lower-value product).
  • In case the product is changed to all sizes but you have not found another product you like, Supersports will refund the coupon with the same value as the product. (Coupon is only applied at website supersports.com.vn, NOT at the store).
  • Customers are required to use the Shipping Partner designated by Supersports for goods exchange/return cases, and do not arbitrarily use other Shipping Partners to avoid errors that affect the order control process of Supersports.
  • If any conflicts occur, the decision of Supersports will be the final decision.

 

PRODUCT CATEGORIES

PRODUCT

DETAIL

RETURN & EXCHANGE

CONDITIONS

 

Tops

Polo shirts

YES

The item must be in its original, unused condition and should not display any signs of usage, washing, or unusual odors.

The returned products should include bag packages (if any)

Jackets

YES

Tanks & T-shirts

YES

Hoodies & Sweatshirts

YES

Sport Bra

NO

Football Set

-

YES

Basketball Set

-

YES

Swimwear

-

NO

Underwear

-

NO

Bottoms

Skirts

YES

Pants & Tights

YES

Shorts

YES

FOOTWEAR

Sneakers

-

YES

The item must be in its original, unused condition and should not display any signs of usage, washing, or unusual odors.

The returned products should include boxe (if any)

Running Shoes

-

YES

Training Shoes

-

YES

Basketball Shoes

-

YES

Football Shoes

-

YES

Slides & Sandals

-

YES

EQUIPMENT

Ball

Basketball

NO

 

 

 

 

 

Football

NO

Yoga

Coreball, Block, Mat,...

NO

Support & Protect

Support Equipment

NO

Fitness

Roller, Power Tube, Core Roller,...

NO

ACCESSORIES

Bottles

-

NO

-

Shoe Care

-

NO

Protect Equipment

-

NO

Gloves

-

NO

Cap/Headwear

-

NO

Bag/Backpack

-

NO

Towels

-

NO

The returned products should include any labels, seals, and product boxes (if any)

Dics

-

NO

Bouncing Balls

-

NO

Socks

-

NO

Swimming Accessories

Goggles, Fins, Swim Ring,…

YES

Jibbitz

-

NO

Mid Sole

-

NO

OTHERS

Watches

-

NO

 

Scooter

-

NO

Bicycles

-

NO

Cameras

-

NO

Cardiograph

-

NO

Promotion Gifts

-

NO

All products from Supersports are not covered by warranty.

Supersports Vietnam