ANNOUNCEMENT OF THE 2025 LUNAR NEW YEAR OPERATION & DELIVERY SCHEDULE
Supersports would like to inform you about the operating and delivery schedule during the 2025 Lunar New Year (Tết Nguyên Đán) as follows:
- The Customer Service & Returns Department will be closed for Tet from 28/01/2025 to 02/02/2025.
- The Warehouse Department will be closed for Tet from 28/01/2025 to 29/01/2025 and will return to work as usual on Thursday, 30/01/2025.
- During the Tết holiday period, you can still place orders as usual at the website: supersports.com.vn. We will support customers and process orders as soon as operations resume.
Supersports would like to inform you about the operating and delivery schedule during the 2025 Lunar New Year as follows:
- The Tet holiday period is from 28/01/2025 to 02/02/2025. Supersports will resume regular operations on Monday, 03/02/2024.
- During the Tết holiday period, you can still place orders as usual at the website: supersports.com.vn. We will support customers and process orders as soon as operations resume.
IMPORTANT NOTICE REGARDING ORDER PROCESSING AND DELIVERY TIMES
- Customers are kindly requested to place orders within the following time frames to receive goods before 26/01/2025. The specific delivery schedule for each region is as follows:
| Time | Order Date | Delivery Date | ||
Ho Chi Minh Area (excluding districts) |
Southern and Central Regions (excluding districts/towns) |
Northern Region (excluding districts/towns) |
||
| Before 15:00 | 22/01/2025 | Before 25/01/2025 | Before 25/01/2025 | On 25/01/2025 |
| 23/01/2025 | On 25/01/2025 | |||
| 24/01/2025 | On 25/01/2025 | |||
| After 15:01 | 24/01/2025 | Supersports will package and hand over to the shipping unit, which will process deliveries after the Lunar New Year starting 30/01/2025 | ||
*The delivery time for suburban areas will be extended by an additional 2 days compared to the delivery dates mentioned above.
IMPORTANT NOTICE REGARDING EXCHANGE AND RETURN ORDER PROCESSING TIMES
- For any exchange or return orders, you should submit their requests to Supersports no later than 23/01/2025 (*) to receive assistance and new orders before 26/01/2025. Detailed information by region is as follows:
| Time | Order Date | Delivery Date | ||
Ho Chi Minh Area (excluding districts) |
Southern and Central Regions (excluding districts/towns) |
Northern Region (excluding districts/towns) |
||
| Before 12:00 PM | 21/01/2025 | Before 25/01/2025 | Before 25/01/2025 | On 25/01/2025 |
| 22/01/2025 | On 25/01/2025 | |||
| 23/01/2025 | On 25/01/2025 | |||
| After 12:01 PM | 24/01/2025 to 11:59 PM on 25/01/2025 | Supersports processes and accepts return requests, shipping will handle return deliveries and pickups after the Lunar New Year starting from 03/02/2025 | ||
| From 12:00 AM | 26/01/2025 | Supersports processes starting from 03/02/2025 | ||
*The delivery time for suburban areas will be extended by an additional 2 days compared to the delivery dates mentioned above.
IMPORTANT NOTICE REGARDING CUSTOMER SERVICE WORKING HOURS
- The Customer Service Department will receive inquiries, provide support, and process complaints until 18:00 on 27/01/2025. Requests submitted after this time will be addressed starting from 03/02/2025.
For the fastest response to your inquiries, please contact the Customer Service Department:
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Supersports sincerely thanks our customers for always trusting and choosing us as their destination for quality sports products. We hope that you will continue to shop with Supersports and have more satisfactory shopping experiences in the future. Wishing you a prosperous and successful New Year!